SHIPPING POLICY

Because our pieces range from fragile vintage goods to large-scale furniture, we offer two distinct fulfillment options depending on the type of item you purchase.

1. Standard Shipping (Smaller Vintage & Non-Furniture Items)

Processing Time: Standard parcel orders are carefully packaged and dispatched within 2–4 business days. You will receive an email with tracking details as soon as your package is on its way.

Protective Packaging: Vintage pieces are irreplaceable, so we treat them with immense care. We use specialized, highly protective materials—and whenever possible, we use clean, eco-friendly or repurposed materials to stay true to our sustainable, upcycling mission.

Carrier Liability: Once a package is in the custody of the shipping carrier, we cannot be held responsible for transit delays, lost parcels, or handling damage. However, we are happy to assist you with any necessary documentation should you need to file a carrier claim.

2. Furniture Policy: Local Pick-Up Only (Denver, CO)

Due to the scale, historical value, and fragile nature of our vintage furniture, all furniture pieces are strictly available for local pick-up only at our Denver, Colorado location (153 Kalamath St). We do not offer standard shipping, freight, or delivery for furniture items at this time.

Scheduling Your Pick-Up: Within 24 hours of your purchase, our team will contact you directly via email to coordinate a convenient date and pick-up window.

Pick-Up Timeline: We kindly request that all purchased furniture pieces be picked up within 7 to 10 calendar days. Because our showroom space is highly limited, items left beyond this window may incur holding fees unless prior arrangements are mutually agreed upon.

Loading & Transport: Please ensure you bring an appropriate vehicle (truck, van, or spacious SUV) as well as blankets, straps, or padding to secure your piece. Buyers are fully responsible for the lifting, loading, and safe transit of their items once they leave our facility.

RETURN POLICY

Our collection consists exclusively of one-of-a-kind vintage pieces; each item carries its own unique history and distinction. Due to the exclusive, singular nature of these curated goods,

all sales are final.

We want you to be completely confident in your purchase, so please review our guidelines below:

Natural Imperfections: Please note that because these items are vintage, all pieces may show gentle signs of aging and natural imperfections that add to their character. We believe these distinctive marks enhance the authentic story and charm of the piece.

Detailed Descriptions: We do our absolute best to provide precise measurements, thorough condition notes, and high-quality photography for every item in our collection.

Sizing Evaluation: Vintage sizing often differs significantly from modern standards. To ensure a perfect fit, we highly recommend comparing the exact measurements listed in the product description against a similar garment you already own.

Inquiry Prior to Purchase

If you require additional information regarding a specific piece's fit, condition, or coloration, please contact us prior to purchasing. We are happy to provide further measurements, detailed photographs, or videos to assist you in your selection.

PAYMENT METHOD

We want your checkout experience to be as seamless and secure as your shopping experience. Please review our accepted payment methods and processing guidelines below.

Accepted Forms of Payment

For your convenience, we accept a variety of secure payment methods at checkout:

Credit & Debit Cards: Visa, Mastercard, American Express, and Discover.

Digital Wallets: Apple Pay and Google Pay for quick, secure mobile checkout.

To protect our community and business, all billing information must match the credit card used for the transaction. If there is a discrepancy, our system may flag the order for verification or cancellation.

Payment Terms for Local Pick-Up (Furniture)

For items designated as Local Pick-Up Only (Denver, CO):

Upfront Payment Required: To secure and hold a one-of-a-kind furniture piece, payment must be completed in full through our website checkout at the time of purchase.

No "Pay upon Pickup": We do not accept cash, checks, or digital transfers (such as Venmo) at the physical pick-up location unless prior arrangements have been explicitly made with our team.

Payment Processing & Security

Your financial security is incredibly important to us.

Encrypted Transactions: All payments processed through our website are secured via industry-standard SSL encryption and are PCI-DSS compliant. Your full card details are never stored or accessible by our team.

Immediate Charging: Your card or digital wallet will be authorized and charged immediately upon placing your order.

Final Sale Confirmation

By completing your payment, you acknowledge and agree that:

All pieces are unique, one-of-a-kind vintage items.

All sales are final, and items are sold in their current condition, highlighting the gentle signs of age and natural imperfections that give them their character.

Need assistance at checkout? If you experience any technical payment errors, please reach out to us at foundtheory@gmail.com.